Returns & Exchanges
Returns must be shipped back to us within 30 days from the date you your package is delivered.
There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
Anything purchase at coolbro is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
Who is responsible for Return Label?
coolbro will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.
Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded. We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Included packing slip with all returns.
Shipping charges are non-refundable
Exchanges must be returned to us 30 days from the date you received the package.
In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors. The exchange must be for the same design.
Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. Please note customer is responsible for shipping cost.
Need it faster
Please call customer service at (657) 215-1338 or email us at [email protected]
Package exchange address
5445 Oceanus Dr STE, 114-115 Huntington Beach, CA 92649 United State
For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
Refund contact info
Our office located at 7912 Woodbury Drive, Temple, TX 76502, United State. We do not have a showroom, all products must be ordered online and shipped.
Email: [email protected] (Please allow 24hr to process your email)
Phone: (630) 332-0311 .While e-mail is the best way to connect with us, you may call us during open hours at (630) 332-0311
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST